FAQ's

Q: Where are you located?

  A: Candle Divas' home office is located in Illinois.

Q: Who should I contact about my order?

 A: We love our candles and I hope you will too! If you have any questions or thoughts about your order please email info@candledivas.com and we will be happy to assist you, friend!

Q: What if I receive a broken product?

 A: Damaged Product Claim - We will need the order number, pictures of the product, pictures of the boxes (inner and outer) the product was received in, as well as a picture of the packing slip. Once we receive this information we will file a claim with the shipping company and send out the replacement item. Fill out the following form and email photos to info@candledivas.com

 A: Here at Candle Divas, we do everything we can to ensure that your wax products arrive at you perfectly in the hot summer months. However, UPS will not reimburse for melted candles or wax melts with that in mind, please understand that Candle Divas will not be held liable for melted products. Please know that we do everything we can to wrap and package your goodies to withstand the warmer temps. If it is cold outside allow the items to warm up before you open and use.

It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time. 

Q: What are the shipping times?

A:  In-Stock merchandise will usually ship within 1 to 16 business days from the date of order (business days are considered Monday-Friday). If an item goes on backorder, we will ship the order and ship the backorder item as soon as possible.

Our lead times may vary depending on the season or approaching a holiday or sale. 

Q: At what length should I keep the candle wick?

 A: Candle Divas strongly recommends trimming your wick to 1/4” before lighting your candle each time. This keeps the candle from smoking and producing a large flame, which may lead to soot around the glass jar.

Always remove the trimmed wick from the candle to prevent it from possibly catching fire.

Carriers
We use the following carriers to deliver our orders: USPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.