Q: Where are you located?
A: Candle Divas home office is located in Illinois.
Q: Can I sell on eBay and other outlets?
A: Yes. You can sell on 3 rd party websites but you must have the product in your possession before you can sell it on any of these sites. Also, you will need to send your Amazon, eBay, or Etsy or any store URL to us in order to sell on 3 rd party sites and be approved to sell on these outlets. We have to have it on file that you are selling on 3 rd party Sites.
Q: What if I receive a broken product?
A: We will need the order number, pictures of the product, pictures of the boxes (inner and outer) the product was received in, as well as a picture of the packing slip. Once we receive this information we will file a claim with the shipping company and send out the replacement item.
Q: Summer Heat & Shipping
A: Here at Candle Divas, we do everything we can to ensure that your wax products arrive to you perfectly in the hot summer months. However, UPS will not reimburse for melted candles or wax melts with that in mind, please understand that Candle Divas will not be held liable for melted products. Please know that you are ordering at your own risk but that we do everything we can to wrap and package your goodies to withstand the warmer temps.
It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time.