How To Return an Item:

We do not offer refunds and returns are not accepted at this time.

How to start a Return Request

If you receive your order damaged or seems defective, see below. No exchanges are offered at this time.

Damage Claims must be made within 3 days of delivery. No Exceptions!

Summer Heat & Winter Shipping
Please order wax tarts and wax products at your own discretion if you live in a hot climate. Wax Products may melt during shipment and become damaged. Candle Divas will not replace or refund any wax tarts or wax products that are damaged in shipment to a warm and hot climate.

It is also a good idea to make sure someone is home to receive your order to avoid sitting outside for an extended time. If the weather is cold, please let the boxes warm up before opening.

Exchanges:
No Exchanges are offered at this time!

What happens if my item arrived damaged?
See our shipping policy for damage claims. https://www.candledivas.com/shipping-policy/

Damage Claims must be made within 3 days of delivery. No Exceptions!

If your order was damaged in transit, we will be glad to offer you a replacement after the lost or damaged items have gone through our loss and damage investigation procedure. Replacements will be shipped by using the shipping method that the customer selected on the original order.

All shipped items are insured. Inspect your order immediately upon delivery. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage, email (candledivas3@gmail.com) immediately within 3 days of the order delivery.

We will need Proof of Damage. Photos that clearly show the extent of the damage. Photos of the shipping box as well.
Save the original packaging and everything in the package until your claim is settled. Do not throw out damaged items, even after you photograph them.
Do not reship items that were not damaged. Save them with the damaged items.
You may be asked to take the entire package to your local Post Office facility for inspection. This is how USPS handles damages.
If the post office asks for you to bring in the damaged items and you fail to do so, we will not send a refund or replacement.
We will not send a replacement or refund the damaged item before the claim is processed.